Refund & Replacement Policy
We offer returns and replacements only in specific situations such as:
- Manufacturing defects
- Damaged product
- Incorrect item delivered
To claim a replacement
- Contact us within 24 hours of delivery.
- Submit a clear video and images showing the issue and the packaging label.
- If valid, we’ll initiate the replacement at no cost.
Cases Not Eligible for Return/Refund
We do not accept returns in the following cases:
- Change of mind
- Color or size dissatisfaction
- Tampered or washed items
- Items returned without tags or original packaging
Return Conditions
- Item must be unused
- Original packaging must be intact
Refund Policy
- Once your return is approved, we will initiate the refund process. The refunded amount will be credited to your original payment method within 5 working days.
Delivery Failures & RTOs
If delivery fails, we may attempt up to 2 more times. If still unsuccessful, the order may return to origin (RTO). Extra charges may apply for re-shipping. Repeated failed deliveries may lead to account suspension.
Policy Updates
We reserve the right to modify any of our policies without prior notice. Changes are effective once posted on the website. Continued use implies agreement with the updated terms.
Our Discretion
TrndHub holds the right to approve or deny refunds, exchanges, or replacements after a thorough review.
Contact Us
For assistance, order help, or queries about our policies:
Email: support@trndhub.com